Help Desk Sub-team (disbanded 9/11/2015)

Roster:

Steven Bookman, College of William and Mary

Mark Custer, Yale University

Julie Patton, Northwestern University

New member checklist:

• Make sure that a LYRASIS representative adds the new member to the JotForm account
• Provide the new member a file of previously answered questions
• Inform the new member that they must copy the rest of the Help Desk members, as well as Brad W. and Chris F., when answering a help desk question.