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- Jaime, age 45, administrative assistant in the institution's President's Office
- Works on campus, half a mile away
- Windows user, comfortable using MS Office Suite
- Has been granted access to restricted institutional records, the specific contents of which are not published in public finding aids
- Needs to track down specific, restricted files for use by the President
- Always working on tight deadlines
- Prefers to visit repository only to pick up pertinent files
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