| Time | Item | Who | Notes |
|---|
| | | |
| FAQs and user labs | Scott | - Some of the FAQs might need to point to the user labs area, need to communicate with them to let them know about cross over.
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| Where to draw the line with out of scope questions? | Scott | - Where should we draw the line on giving answers for issues that aren't directly related to using ASpace (like the Windows documentation question or the Excel csv question)?
- Our decision: if it's out of scope but definitely an FAQ, and is easy to answer (or point people in the right direction) we can do that case by case.
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| Linking to members only content | Scott | - How should we handle questions where part of the answer is drawn from the listerv or other openly accessible sources and parts are best answered by linking to members-only documentation that not all users on the open FAQ will have access to?
- Our decision: probably okay to go ahead and link to the protected documentation even though not having access to the answers might (will probably) be annoying to some users who aren't members.
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| Separate spreadsheets for feedback | Ann | - We'll think about whether this might be a workable / good idea as we finish up answering questions and putting in the text for the answers: creating a seperate spreadsheet for each sub-team with the questions we're asking for their feedback on so we can send them a link and they won't have to sort through the entire sheet to find the places where their sub-team is mentioned.
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